In 2025 I worked at Helpfeel, a software company in Kyoto. Its main product is a search that lets people find the answer themselves before they have to ask support. I was a product manager there from July to December, the same months in which I was starting Algoboa.
What Helpfeel makes
- HelpfeelSearch for FAQ and support pagesPeople type a question in their own words and get the answer the company has already written
- CosenseA knowledge base for teams
- GyazoScreenshots that are captured, shared and found again
What I did
I worked between the product, the sales team and the engineers.
- Worked out how to position the product, and wrote the proposals and demo stories
- Joined sales meetings to explain the technology and show how a customer would use it
- Built demos and proofs of concept shaped to each customer’s own workflow
- Tested generative AI features such as answer writing, summaries and classification, and wrote the requirements
- Read the usage and search logs of companies already using it, and turned what I found into proposals
Why it fits
Helpfeel works on a problem close to the one Algoboa exists for. A company has the knowledge, but people cannot find it at the moment they need it.
Company
- NameHelpfeel Inc.株式会社Helpfeel
- Head officeKyoto
- Founded2007
- People213As of August 2025
- My timeJuly to December 2025Product manager
- Websitehelpfeel.com
The company facts are from Helpfeel’s own company page, November 2026.